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All VISA Infinite cardholders with cards issued in Mexico will be welcomed at the HAVEN Lounge (VISA), located in Terminal 1 of Mexico City International Airport. Reservations must be made at least 24 hours in advance. If you do not have a prior reservation, we invite you to come directly to the lounge, where you will be attended to subject to availability.
Awards and Recognitions

Priority Pass Excellence Awards 2024 - Pioneer of the year - Winner
Priority Pass Excellence Awards 2024 - Lounge of the year - Regional Winner
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There are many ways to start an adventure, but the best experience begins in The Grand Lounge Elite VIP lounges.

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If you have a Priority Pass membership, you may access our lounge and enjoy our complimentary menu. You may also choose from The Grand Selection, available at an additional cost.

Terms and conditions:
  • The number of yearly accesses for the cardholder and guests is determined by the bank that issued your membership or based on the plan contracted directly with Priority Pass.
  • The maximum stay is 3 hours.
  • Free access for up to two children under 12 years old per membership.

If you have a VISA Infinite card issued in Mexico, you may access our lounges and enjoy all of our services.

Terms and conditions:
  • 10 accesses per year per cardholder.
  • 1 complimentary adult per visit.
  • Up to 3 minors per visit.
  • The maximum stay is 2 hours.
  • Free access for up to two children under 12 years old per card.
  • Cards issued in Mexico only.
  • The services you are entitled to were stipulated by VISA.
  • Access and guest allowances may vary. Check with your bank to learn about your card's benefits.

If you have a Lounge Key membership, you may access our lounge and enjoy our complimentary menu. You may also choose from The Grand Selection, available at an additional cost.

Terms and conditions:
  • The number of yearly accesses for the cardholder and guests is determined by the bank that issued your membership.
  • The maximum stay is 3 hours.
  • Free access for up to two children under 12 years old per membership.

If you have a Diners Club card, you may access our lounge and enjoy our complimentary menu. You may also choose from The Grand Selection, available at an additional cost.

Terms and conditions:
  • The number of yearly accesses for the cardholder and guests is determined by the bank that issued your membership.
  • The maximum stay is 3 hours.
  • Children under 12 enjoy free access, with a maximum of two per membership.

If you are traveling in Business Class or higher with any of the following airlines: Air France, KLM, ANA, Iberia, Lufthansa, China Southern Airlines or Hainan Airlines, you may access our VIP lounges and enjoy a selection of complimentary food and beverages. If you would like to complement your experience, you may also choose from The Grand Selection, our additional food and beverage menu available at an extra cost.

If you would like to complement your experience, you may also choose from The Grand Selection, our additional food and beverage menu available at an extra cost.

In addition, guests visiting The Grand Lounge Elite at Terminal 1 of Mexico City International Airport may enjoy our evening food bar from 3:00 p.m. to 11:00 p.m.

Anyone may access and enjoy our services at the VIP lounges located in Terminal 1 of Mexico City International Airport and at Felipe Ángeles International Airport. After purchasing access, guests may enter our VIP lounges and enjoy a selection of complimentary food and beverages. Those wishing to complement their experience may also choose from The Grand Selection, our additional menu available at an extra cost.

In addition, guests visiting The Grand Lounge Elite at Terminal 1 of Mexico City International Airport may enjoy our evening food bar from 3:00 p.m. to 11:00 p.m.

Single-access (walk-in) rates vary by lounge: access to The Grand Lounge Elite and/or Haven is $47.00 USD, while access to Celeste Lounge Elite, Lounge 19 is $42.00 USD and The Grand Lounge Elite at the AIFA is $37.00 USD. Consider that a non-refundable $5 USD per person confirmation fee is required due to high demand, securing your VIP lounge reservation.

The cost is per person and includes a maximum stay of three hours. You can pay by credit or debit card through our website, directly in the lounge, or in cash.

Refunds for walk-in reservations apply only if the cancellation is made within the first 24 hours after purchase. After that period, no refunds will be issued, even if the guest does not show up to our venue.

Excellent waiting lounge!

Very good service. Excellent concierge, waitstaff, and a very complete spa. The food is of high quality. Overall, highly recommended. Rovalles M.

One of the best lounges

Excellent service, a wide and delicious menu, many amenities, table service, and luggage storage. Parra Julian

Hospitality, attention, and quality

A chance to be comfortably assisted before your flight. Great service and good facilities. They celebrated 2 birthdays for me, and my family was amazed by the unique personal touches! Noe Daniel